Connect — full FAQ
Everything we answer on the Connect product page, plus setup, platform, and privacy details.
It sounds like your team, with your tone and your details. It introduces itself as your business's AI assistant, and you can step in any time.
You can review every conversation in your inbox and correct anything off-message. Connect remembers the correction and uses it next time. Sabiya is built to be coached by the business owner, not retrained by a developer.
From Integrations, click Connect and sign in with the Facebook account that manages your business's Page. Choose the Page and Instagram account to share and Sabiya connects them in under a minute. Sabiya only receives your customers' messages and sends your replies; you can disconnect from Integrations or your Meta Business settings at any time.
Yes. Connect shares your booking page link; the customer picks a service and time, you approve the request, and both of you get confirmation.
You're always in control. Open the inbox any time. The moment you start typing, Sabiya steps back and the customer gets your reply on the channel they used.
Your data is stored in Sydney (Supabase ap-southeast-2) and Sabiya's AI runs in Australia. Sabiya is APP 8 compliant by design and Australian Spam Act compliant. Services you connect, like Instagram, Messenger and Google, run from overseas, and our privacy policy lists each one. Your customers' conversations aren't used to train AI models.
Yes. Every chat is in your inbox in real time — searchable by visitor, topic, or outcome. You can take over a conversation manually any time, and Connect will pick up where you left off when you hand back.
Yes. Connect installs with a single line of code on every major website builder — WordPress, WooCommerce, Shopify, Wix, Squarespace, and any custom-built site. No developer required.
Yes. When AI replies are on, the first reply identifies itself as your business's AI assistant, and your team can take over any conversation. You control AI replies per channel.
Customers pick a time on your booking page or in the chat; you approve it, and it syncs to your Google or Outlook calendar. No phone tag, no missed bookings.
You're always in control. Sabiya handles standard questions and lead qualification on its own — but you can open the inbox any time. The moment you start typing, Sabiya steps back and the chat switches to you.
No. The Pixel loads in the background after your page content, so your site speed — and your Google ranking — stay unaffected.