What if Connect gives a customer the wrong answer?

You can review every conversation in your inbox and correct anything off-message. Connect remembers the correction and uses it next time. Sabiya is built to be coached by the business owner, not retrained by a developer.

How do I connect Instagram and Messenger?

From Integrations, click Connect and sign in with the Facebook account that manages your business's Page. Choose the Page and Instagram account to share and Sabiya connects them in under a minute. Sabiya only receives your customers' messages and sends your replies; you can disconnect from Integrations or your Meta Business settings at any time.

Can customers book from an Instagram DM?

Yes. Connect shares your booking page link; the customer picks a service and time, you approve the request, and both of you get confirmation.

What if I need to take over a conversation?

You're always in control. Open the inbox any time — the moment you start typing, Sabiya steps back and the customer gets your reply on the channel they used.

How does my customer data stay safe?

Your data is hosted in Sydney (Supabase ap-southeast-2 region). Sabiya is APP 8 compliant by design and Australian Spam Act compliant. Customer conversations never leave Australian infrastructure and aren't used to train third-party models.

SABIYA CONNECT

Every customer message, answered.
In one inbox.

Website chat, Instagram DMs and Facebook Messenger land in one place. Sabiya replies in seconds, captures the lead, and books the appointment — so you can get back to the job.

Start free trial See it in action

✓ Replies 24/7 ✓ Sounds like you ✓ Set up in 10 minutes

11:47

Big O Tyres

Instagram

Hey — can I book a puncture repair for Monday morning?

Hi! Puncture repair from $45. Pick a time here: sabiya.com.au/book/big-o

Done, Monday 10am

Perfect — the team will confirm shortly.

Message…

11:47 pm · answered in 6 seconds

1
inbox for every channel
6s
typical first reply
24/7
including 11pm Saturday
0
apps to check

Stop checking four apps.

Website, Instagram and Messenger in one list. Reply from anywhere — the customer gets it where they messaged you.

Inbox · 5 new

AllWebIGMessenger

Instagram
Mia N
Monday 10am works
✦ AI replied
Messenger
Jordan T
Do you fit run-flats?
✦ AI replied
Website
Sam K
Need a quote for four tyres
Needs you
Website
Priya R
Can you fit 17s?
✦ AI replied
Messenger
Tom B
Running late for 3pm
✦ AI replied

Leads captured. Bookings requested. You just approve.

Sabiya asks the right questions, saves the details, and sends your booking link. Every lead lands sorted by what they want — with the conversation attached.

New lead

Mia N

0400 ··· 022

example@email.com

InstagramWants: booking

Booking request

Puncture repair

Mon · 10:00 am

via Instagram

ApproveChange

Step in whenever you like.

Start typing and Sabiya steps back. Turn AI replies on or off per channel. Customers always know when they're talking to your assistant.

Also: see which ad or search brought each customer in.

Connect your Facebook Page and Instagram account in a few clicks. Sabiya accesses your Page and Instagram only to receive your customers' messages and send your replies — nothing is posted on your behalf, and you can disconnect any time.

Website Chat
Instagram DMs
Facebook Messenger
WhatsAppComing soon

Instagram

Sabiya AI on

Messenger

Sabiya AI on

Website

Team replies

Before Sabiya, replying to quotes after hours or while balancing jobs in the workshop was a constant bottleneck. Now, Sabiya handles the initial back-and-forth, collects the vehicle details, and books the customer in. We've saved at least 6 to 8 hours of phone and messaging back-and-forth every week, and our response time went from hours down to seconds.

Omar M.

Owner · Big O Tyres and Wheels

Managing customer enquiries and bulk orders for 1st Safety used to swallow up our days. Sabiya brought everything into one inbox, allowing us to capture lead details for bulk orders instantly. It's saved us 6+ hours of back-and-forth every week and dramatically improved our response time.

Sam M.

Owner · 1st Safety

Data hosted in Sydney
APP 8 compliant
Built for ANZ small business

Questions

It sounds like your business. You set up your tone, services, and key information once. Connect uses that as the foundation for every conversation — and learns more from each chat. After the first week, customers can't tell it's not a member of your team.